Call Center for Dealerships

How It Works

Our 25 year experience in the automotive industry allows us to create highly effective marketing campaigns for our dealer clients

Complimentary Consultation

Schedule a meeting with our expert marketing team to discuss your dealership’s unique requirements. During this free consultation, we identify your challenges and explore how our car dealership call center services can meet your goals. 

We build a custom plan for you

We design a tailored plan in alignment with your marketing goals, offering dealer marketing solutions that align with your sales strategy, whether it's lead generation, appointment scheduling, or improving customer engagement.

Proceed with services

Once your custom plan is ready, we begin implementation, supporting your team every step of the way with proven call center training strategies for maximum efficiency. 

Why Choose Us?

We offer Call Center On-site Consulting Services

Our marketing team provides on-site guidance, ensuring your dealership implements best practices for call center operations. From BDC setup to optimization, we’re there to help your dealership thrive. 

We are a USA-based English-speaking live BDC

Our live BDC specialists understand regional customers, providing seamless and professional interactions tailored to your market’s needs. 

We offer call center training

Elevate your dealership’s capabilities with call center training sessions designed to optimize lead handling, boost customer satisfaction, and streamline communication workflows. 

We specialize in automotive calls

Focus on significant customer touchpoints with our data-driven automotive marketing solutions. Our expertise ensures top-notch service in areas like sales follow-ups, lead generation, and appointment setting.

Ready to Get Started with BDC?

Maybe you tried and failed in the past? We can help you set it up the right way that works for your dealership.

Focus on core competencies

By outsourcing BDC tasks, your internal team can concentrate on product development, sales, and other critical areas of your business.

Cost efficiency

Outsourcing can often be more cost-effective than building and maintaining an in-house BDC team, especially when managing fluctuating call volumes.

Access to specialized talent

BDC outsourcing providers typically have experienced agents with proven lead generation strategies.

Scalability

Easily adjust your BDC capacity based on seasonal fluctuations or sales goals without needing to hire or fire staff.

Improved customer experience

Dedicated BDC agents can provide consistent, high-quality customer interactions through phone calls and appointment scheduling.

Increased lead generation

A specialized BDC team can focus on optimizing lead generation efforts, potentially resulting in more qualified sales opportunities

Next Steps

Get started with our car dealership marketing agency today! Take the next step toward simplifying operations, improving customer experiences, and enhancing lead generation. Contact us to schedule your complimentary consultation.

Frequently Asked Questions

What are the benefits of having a call center for a dealership?

A call center brings great value to your dealership. It allows your sales staff to do what they do best: sell, while the call center organizes and categorizes every lead and facilitates them evenly among your sales team. A call center is also a great tool for your service business as it filters calls and schedules routine service before they reach your service manager

What are the benefits of hiring a Pinnacle Call Center for your marketing
campaign?

A Pinnacle Sales call center allows your current BDC team to concentrate on their day to day operations while our BDC handles the increased event call volume they are trained to handle. Our team has extensive training that allows them to make the most out of every lead they receive, not only our marketing campaigns, but normal dealership lead avenues as well.

What types of calls do agents in a dealership call center handle?

Call centers handle all incoming calls for a dealership, including sales and service. They can also handle all online leads and reply to emails, social media comments, and Google reviews.

How can a dealership improve customer service with a call center?

A call center ensures that all incoming calls are handled properly and funneled to the correct department to increase customer satisfaction.

Can you explain the differences between an in-house and outsourced dealership call center?

An in-house BDC is a call center that is housed within your dealership. An outsourced BDC is a call center run by another company taking calls for your dealership. They are a great way to facilitate any additional traffic and incoming leads and are a great addition to a staffed event.

How do dealerships train their call center agents? What if I want to use a call center but have specific processes?

Dealerships can train their own call center agents, or they can have a professional come in and train them based on industry best practices. Our trainers can help you create effective processes that work for your dealership.

Learn about our
$300,000 Guarantee!

One of the most attractive reasons to take advantage of our hosted events is our $300,000 guarantee. We are confident in our ability to bring in a high volume of customers and sales for your dealership, and we stand behind that promise with this guarantee. If we do not deliver on our promises, we will pay you up to $300,000 in lost sales revenue.

Schedule a Complimentary Consultation