Service Management Training

Lead Your Fixed Operations Team to Higher Profitability, Efficiency, and Customer Satisfaction

Why Service Management Training Matters

A thriving service department means more than just hitting sales targets. True success stems from skilled leadership, effective process control, and the ability to manage people, resources, and shop capacity seamlessly. Great service managers don’t just oversee operations; they set the pace, create systems that drive efficiency, inspire teams to perform, and ultimately improve the bottom line. 

Investing in service management training is the key to achieving this level of excellence. It empowers service managers with actionable skills and knowledge to take your dealership’s performance to the next level.

What Your Team Will Learn

automotive marketing solutions
car ad agency
car ad agency

Leading and Managing Service Advisors

Service advisors play a pivotal role in bridging the gap between customers and the service team. Through our automotive service manager training programs, your team will learn modern coaching and development techniques designed to enhance advisor performance. They’ll understand how to hold advisors accountable to critical metrics like Customer Satisfaction Index (CSI) scores and revenue goals while ensuring that customer experience (CX) remains exceptional at every interaction. 

Shop Capacity Management

Effective shop capacity management ensures that no time or talent goes to waste. Our service manager training experts teach proactive scheduling practices, efficient technician allocation, and capacity planning tools. Learn how to implement shop dispatch strategies that make the most of every available hour, all while maintaining quality and efficiency. 

Customer Experience Management

Delivering outstanding customer experiences starts with consistency at every touchpoint. From appointment scheduling to active vehicle delivery, a service department’s attention to CX often determines customer retention and loyalty. Learn new techniques to create memorable customer experiences that lead to repeat business and improved CSI scores. Our training equips service managers with tools to foster exceptional CX and turn satisfied customers into long-term advocates for your dealership.

Data-Driven Department Leadership

Service managers should lean on data to lead their departments effectively. You’ll master the art of analyzing the right KPIs that directly impact profit, such as upselling rates, technician efficiency, and RO performance. Through actionable Fixed Operations dashboards, we’ll show you how to monitor, adjust, and improve operations in real time. This tailored training focuses on the metrics that matter most to a healthy and profitable service department. 

Revenue Growth Strategies

Boosting revenue doesn’t have to come across as overly sales-oriented. With the right techniques, your team can increase RO averages while maintaining trust with customers. Our training dives into proven strategies, including implementing transparent maintenance menu programs, effectively following up on declined services, and using value-centric communication methods that resonate with customers. 

why choose pinnace dealer solutions?

automotive marketing solutions

Customized training aligned to your brand, OEM, and Dealership Goals

Our training isn’t one-size-fits-all. We work closely with dealerships to custom-build training programs tailored to your brand’s unique values, goals, and operating procedures. Whether you’re focused on driving profitability or enhancing customer service metrics, our custom approach ensures you’ll meet your specific objectives. 

automotive marketing solutions

Real-world coaching through role-play and live MPI Walkarounds

We believe the best training comes from hands-on experience. That’s why we offer real-world coaching sessions, including role-play scenarios and live MPI (Multi-Point Inspection) walkarounds. These practical training methods simulate real-life challenges, equipping your team with the skills and confidence to manage their daily responsibilities successfully.