Service Management Training

Lead Your Fixed Operations Team to Higher Profitability, Efficiency, and Customer Satisfaction

Get in Touch

Reach out to our team. We are ready to help you with your dealership marketing needs!

    Why Service Management Training Matters

    A thriving service department means more than just hitting sales targets. True success stems from skilled leadership, effective process control, and the ability to manage people, resources, and shop capacity seamlessly. Great service managers don’t just oversee operations; they set the pace, create systems that drive efficiency, inspire teams to perform, and ultimately improve the bottom line. 

    Investing in service management training is the key to achieving this level of excellence. It empowers service managers with actionable skills and knowledge to take your dealership’s performance to the next level.

    What Your Team Will Learn

    automotive marketing solutions
    car ad agency
    car ad agency

    Leading and Managing Service Advisors

    Service advisors play a pivotal role in bridging the gap between customers and the service team. Through our automotive service manager training programs, your team will learn modern coaching and development techniques designed to enhance advisor performance. They’ll understand how to hold advisors accountable to critical metrics like Customer Satisfaction Index (CSI) scores and revenue goals while ensuring that customer experience (CX) remains exceptional at every interaction. 

    Shop Capacity Management

    Effective shop capacity management ensures that no time or talent goes to waste. Our service manager training experts teach proactive scheduling practices, efficient technician allocation, and capacity planning tools. Learn how to implement shop dispatch strategies that make the most of every available hour, all while maintaining quality and efficiency. 

    Customer Experience Management

    Delivering outstanding customer experiences starts with consistency at every touchpoint. From appointment scheduling to active vehicle delivery, a service department’s attention to CX often determines customer retention and loyalty. Learn new techniques to create memorable customer experiences that lead to repeat business and improved CSI scores. Our training equips service managers with tools to foster exceptional CX and turn satisfied customers into long-term advocates for your dealership.

    Data-Driven Department Leadership

    Service managers should lean on data to lead their departments effectively. You’ll master the art of analyzing the right KPIs that directly impact profit, such as upselling rates, technician efficiency, and RO performance. Through actionable Fixed Operations dashboards, we’ll show you how to monitor, adjust, and improve operations in real time. This tailored training focuses on the metrics that matter most to a healthy and profitable service department. 

    Revenue Growth Strategies

    Boosting revenue doesn’t have to come across as overly sales-oriented. With the right techniques, your team can increase RO averages while maintaining trust with customers. Our training dives into proven strategies, including implementing transparent maintenance menu programs, effectively following up on declined services, and using value-centric communication methods that resonate with customers. 

    why choose pinnacle dealer solutions?

    automotive marketing solutions

    Customized training aligned to your brand, OEM, and Dealership Goals

    Our training isn’t one-size-fits-all. We work closely with dealerships to custom-build training programs tailored to your brand’s unique values, goals, and operating procedures. Whether you’re focused on driving profitability or enhancing customer service metrics, our custom approach ensures you’ll meet your specific objectives. 

    automotive marketing solutions

    Real-world coaching through role-play and live MPI Walkarounds

    We believe the best training comes from hands-on experience. That’s why we offer real-world coaching sessions, including role-play scenarios and live MPI (Multi-Point Inspection) walkarounds. These practical training methods simulate real-life challenges, equipping your team with the skills and confidence to manage their daily responsibilities successfully.

    Service Manager Training

    Service departments drive dealership profitability, but many managers lack the leadership training to maximize potential.
    Lead your fixed operations to higher profitability and customer satisfaction.

    Five Service Leadership Competencies

    1
    TARGET: Reduce advisor turnover by 50% while improving performance

    Leading & Managing Service Advisors

    Modern coaching techniques to train, develop, and retain top-performing advisors who drive both revenue and customer satisfaction.

    2
    TARGET: Increase effective labor utilization to 85%+

    Shop Capacity & Flow Management

    Master scheduling, technician loading, and workflow optimization to maximize every bay hour without sacrificing quality.

    3
    TARGET: Achieve 95%+ customer satisfaction consistently

    Customer Experience Excellence

    Create systems that deliver outstanding customer experience from appointment to delivery, building loyalty and driving referrals.

    4
    TARGET: Improve key metrics through actionable insights

    Data-Driven Performance Management

    Understand which KPIs drive profitability and use real-time dashboards to monitor, manage, and optimize performance.

    5
    TARGET: Increase RO average by 25% through ethical selling

    Revenue Growth & Menu Selling

    Implement maintenance programs and value-building techniques that improve customer vehicle care without feeling “salesy.”

    ready to Lead your Service Department to Excellence?

    Book Now