What is BDC and What Makes BDC Call Centers Different from Standard Ones?
A well-run BDC call center can turn interest into appointments and appointments into sales. If you’re weighing whether to build or outs...
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What Does a Service Advisor Do?
Intro to the Service Advisor Role
A service advisor is the front line of an auto dealership’s service department. They greet customers...
How Proper Service Management Training Helps Employee Retention and Reduces Burnout
Employee retention and satisfaction are vital to the success of any organization. Yet, in today’s demanding work environments, especial...
Service Management Training: A Key to Dealership Profitability
Introduction
When most dealership managers think about profitability, they immediately focus on new and used car sales. However, ...
Your Customers Have Changed. Has Your Training?
Selling cars in 2025 is nothing like it was five or ten years ago. Your customer walks in already knowing the MSRP, invoice, and what y...
Why Choose BDC Service?
Running a successful dealership takes more than selling cars; it's about creating seamless customer experiences that build loyalty and ...
Pinnacle Sales Launches Pinnacle Dealer Services to Elevate Automotive Dealership Performance
Cornelius, NC – June 5, 2025 – Pinnacle Sales, a trusted name in automotive marketing and event services for over 25 years, proudly ann...
Industries Benefiting from Third-Party Training Programs
Industries Benefiting from Third-Party Training Programs
Effectively training a workforce is fundamental for any business to stay comp...
How Proper Training Can Protect Your Dealership’s Bottom Line
Running a car dealership in the modern marketplace is no small feat. With rapid technological advancements, evolving consumer habits, a...
How Third-Party Sales Training Can Transform Your Dealership
Staffing and training a successful sales team in the competitive realm of automotive dealerships is no small feat. Achieving sustained ...