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The Changing Role of the Service Advisor in Modern Dealerships
The image of a service advisor from a decade ago is clear: a person with a clipboard, a pen behind their ear, and a landline phone glue...
How Service Advisor Training Improves CSI Scores and Customer Retention
Customer Service Index (CSI) scores are the heartbeat of your dealership’s service department. They dictate factory bonuses, influence ...
Top Skills Every Successful Automotive Service Advisor Must Master
In any dealership, the service advisor is the quarterback. They call the plays, manage the clock, and ultimately decide if the team put...
Role-Playing in Service Advisor Training: Why It Works and How We Use It
Most service advisor training programs are designed to fail.That’s a bold statement, but it’s the truth. Dealerships spend thousand...
Why Service Advisor Training Is the #1 Investment Dealerships Overlook
Your service department is the financial backbone of the dealership. It absorbs absorption costs, keeps the lights on during lean sales...