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Why Emotional Intelligence Is a Game-Changer for Service Advisors
A service advisor can have perfect product knowledge, lightning-fast typing skills, and a complete understanding of the DMS. But if the...
How Elite Dealerships Use Service Advisor Training to Increase Fixed Ops Profitability
The top-performing fixed ops departments in the country don’t get there by accident. They don't have a magic formula or a secret silver...
Service Advisor Time Management: How to Stay Efficient in a Busy Service Drive
The service drive is a masterclass in controlled chaos. Phones ring, customers arrive, technicians have questions, and a dozen repair o...
How Service Advisors Can Handle Objections Without Losing CSI
There is a moment in every service interaction that defines the advisor's skill level. It’s not a greeting. It’s not the write-up. It i...
How Better Service Walkarounds Improve RO Accuracy and Customer Trust
There is a moment in every service visit that determines the trajectory of the entire experience. It happens before the hood is popped,...
Why Most Service Departments Lose Revenue—and How Advisor Training Fixes It
There is a misconception in the automotive industry that the only way to increase service revenue is to bring in more cars. General Man...
How to Train New Service Advisors Quickly and Effectively (Without Overwhelm)
Hiring a new service advisor is a gamble. You are betting on their potential, their attitude, and their ability to learn one of the mos...
How to Reduce Customer Wait Time Through Better Service Advisor Training
There is a distinct energy in a dealership waiting room that has gone bad. You can feel it. Customers are checking their watches, stari...
How to Build a Customer Loyalty Program Through the Service Drive
We spend thousands of dollars on marketing to get a customer to buy a car. We fight for every lead, every appointment, and every deal. ...
The Service Drive Experience: How Advisors Can Build Instant Customer Trust
The service drive is the front line of your dealership. It’s loud, it’s chaotic, and it’s where your profitability is either won or los...